LG ERICSSON IPECS HOSPITALITY
LG-ERICSSON iPECS Hospitality systems have been specifically designed from the ground up to ensure maximum ease of use for guests, while recognising that the rotational staffing requirements of the hospitality industry demand logical, simple operation of the telephone system.
Guests demand many of the features they have become accustomed to at home and work, from the hotel’s phone system, while retaining easy access to hotel services. Because iPECS Hospitality systems have been designed specifi cally for the industry, they provide these features, along with the reliability and quality of service that have made LG-Ericsson one of the world’s most respected brands in communications.
INTELLIGENT MESSAGINGGuests can receive messages in their voicemail box or as a message from, for example, the front-desk or concierge, all indicated by the phone’s message lamp. Message retrieval is as easy as one touch – and the system’s intelligence directs the guest’s enquiry call to the message origination automatically – voice mail system, front desk etc. The lamp is extinguished when the last message is retrieved (or erased, in the case of voice messages). On check-out, any remaining voice messages are automatically erased from the integrated messaging system.
WAKE-UP CALLGuests can either program their own wake-up call or have the front desk do it for them. A wake-up message can be played to the guest. ROOM TO ROOM DIALINGGuests can call friends or colleagues staying in the hotel. This feature can be enabled or disabled on a room, group or system basis. GUEST PRIVACYGuests can activate ‘do not disturb’ feature on their extension preventing incoming calls. Alternatively calls can be forwarded to the guests mailbox. The ‘do not disturb’ feature may be overridden by front desk in cases of emergency. DIRECT INDIALGuest rooms can be called directly by outside parties, which is particularly useful in long-stay businesses such as nursing homes or retirement complexes. LISTEN IN FACILITYThis child monitoring facility provides peace of mind for guests. Guests can listen in to their room whilst, perhaps, in another room or elsewhere within the hotel complex. INFORMATION MESSAGINGRecorded information about hotel services may be made available to guests. Guests can access this information at the touch of a button. GUEST ACCESS RIGHTSGuests may be assigned various levels of access to telephone functions and outgoing call destinations. |
CHECK-IN/CHECK-OUTGuests can be checked -in and out easily and effi ciently. Guest name can be entered at time of check-in and this information can be displayed each time a call is made to or from a guest room. Class of service (COS) of guest phone may also be set at check- in and this may be changed at any time. At check-out COS is automatically returned to default and all guest messages are erased from the integrated voice message system. Payment method, room rate and prepaid call amount are some of the other features that can also be entered at check-in. ROOM STATUSRooms can be checked from front desk to see if room is clean or requires servicing. The room attendant can update the status of the room from the guest room phone. GUEST NAME DISPLAYCalls to service stations - front desks, bar, room service etc. can display the guest name & room number. LEAST COST ROUTINGEnables calls to be re-routed to a cheaper route or carrier, while the guest bill states the actual number dialed and the cost of the more expensive carrier. MULTIPLE FRONT DESKSiPECS Hospitality allows you to exercise front desk functionality at points other than the actual front desk area. ROOM NUMBERING SCHEMERoom extension numbering may be matched to actual room number (up to 4digits).
SINGLE DIGIT DIALINGHotel facilities such as Restaurant, Front Desk, Concierge, Porter, Housekeeping etc can be assigned single-digit access from guest phones. CONTROL COSTSWhether used as a stand alone system or integrated to a front of house PMS, guest accounts can be kept up to date - charges such as bar and restaurant can be added at point of purchase – maximizing staff effi ciency and eradicating misplaced dockets and receipts. VACANT ROOM BARRINGAt check-out, guest room phones are automatically set to “internal calls only” category to prevent illegal use. Maid status (clean/dirty) and minibar charges can still be input, however out calling, except for emergency 000 calls, is denied. On check-in full access is automatically restored. PRE-PAID CALL LIMITIn situations where a pre-paid call limit is required, the Front Desk can enter this $ amount. Once reached, the guest room phone is barred to further outgoing calls until the credit limit is renewed. (When connected to a front offi ce system, this status is reviewed only on the termination of each call).
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